Refund Policy
Refund policy for PixPark AI one-time credit packs
PixPark AI one-time credit packs are delivered immediately after payment and are generally non-refundable.
1. Scope of this Policy
This Refund Policy applies to one-time credit packs sold directly by PixPark AI.
After a successful purchase, credits are added to your account immediately and do not expire.
2. Final Sale and Non-Refundable Purchases
One-time credit packs are generally final sale and non-refundable.
Because they are digital goods delivered immediately after payment, we usually cannot provide refunds after delivery.
3. Support Review Exceptions
If you experience duplicate charges, payment issues, or a technical issue that prevents purchased credits from being used normally, contact [email protected] for review.
4. How to Contact Support
When contacting support, include your order ID, account email, payment method, and a short description of the issue.
We may ask for additional information needed to verify the purchase and investigate the request.
5. Policy Updates
PixPark AI may revise this Refund Policy when our billing flows or purchase experience changes. Updated versions will be posted on this page with a revised effective date.
If you have questions about a payment or a support review request, contact [email protected].