Refund Policy
Refunds and Credit returns for PixPark AI
This policy explains when a PixPark AI payment may be refunded and when Credits are not deducted or are returned after a failed generation.
1. When a Payment May Be Refunded
Completed subscription periods and delivered one-time credit packs are generally non-refundable, except where required by law.
PixPark AI may approve a refund after review when the same order was charged more than once, a charge was unauthorized, purchased Credits were not delivered after payment was confirmed, or a verified service defect made the purchased service unusable and could not be restored. Approval is not automatic and, where supported, an approved refund is returned through the original payment method.
2. When Credits Are Not Deducted or Are Returned
Credits are not deducted when a request is rejected before the charging transaction because of invalid input, failed authorization, insufficient balance, or another pre-submission validation failure. If the debit and local task cannot be created together, the transaction is rolled back.
After a task is accepted, Credits allocated to an output are returned when that output reaches a terminal failure before producing a usable result because provider submission fails, the provider reports a terminal error, or the service times out and marks the output failed. For multi-output tasks, only the Credits allocated to failed outputs are returned. Returns are recorded in the Credits ledger and may take a short time to appear.
3. When No Refund or Credit Return Applies
No refund or Credit return is provided for successfully completed outputs, subjective dissatisfaction with a generated result, incorrect prompts or user-supplied files, deleting an output or account, changing your mind after processing begins, delays while a task remains pending, violations of our terms, expired promotional or subscription Credits, or unused Credits after a subscription is canceled or expires.
Canceling a subscription stops future renewals but does not refund the current or prior billing periods. If a payment is refunded or disputed, unused Credits issued by that payment may be removed.
4. How to Request Review
Contact [email protected] with your account email, order ID, payment date, and a short description of the issue. Do not send a full card number or security code.
We may request additional information needed to verify the order and investigate the request. A payment refund and a task Credit return are separate processes; a Credit return appears in the Credits ledger, while an approved payment refund is handled through the payment provider.
5. Policy Updates
PixPark AI may revise this Refund Policy when billing or task processing changes. Updated versions will be posted on this page with a revised effective date.